I had an issue with a magnetic phone holder i purchased from Tackform not being compatible with my ridged phone case. This was ignorance on my part and not a product defect. The magnets weren’t strong enough to go through the phone case material and stick to the mount. And normally the magnets can go on the outside of the case but because my phone case surface was ridged that didn’t work.
Erica worked with me to replace the mount with one that worked with my phone. The customer service at this company is top notch and know that if you are not pleased for any reason you will receive a refund.
I will always pay a little more for a good quality product with excellent customer service. Nice job Tackform!
Suction Cup Mount | Clip Style Phone Holder
Love TackForm but this humdinger will not hold my phone With battery pack, clamp just is not up to the task.
The clip cracked and doesn’t hold my phone anymore. I’m going to call to see if I can get it replaced. Tried to super glue it but it did not work.
Hopefully They will send me a replacement.
Shoot a message to firstname.lastname@example.org. We'll replace it for you no problem. We actually have a newer version of this called our Ultra Grip. We'll send you the updated cradle. It's light years better than the Steadly Clip style cradle.
I have had my mount in the car for over 2 years. I bought more for Christmas presents!